Flexible Support Plans

Simple Monthly Pricing

$450/month for your first 12 months.
Your monthly fee covers all of our support work. No hourly charges for everyday problems.

Example: A 10-person office pays $450/month for the first year, then our regular rate of $800/month.

Covers offices up to 12 employees. Additional employees are $50/month each. Larger offices, call for pricing.

Call 626-244-7936

What You Pay Separately

To keep your costs low, most software and services are paid directly to the vendor, with no markup from us:

Microsoft 365 or Google Workspace licenses

CrowdStrike security licenses

Phone service and VPN licensing

Computers, phones, network equipment, and servers

A small monthly network fee covers the secure connection between your office and your cloud phone system. We’ll show you every cost upfront.

What’s Not Included

Quoted separately, always with a clear price before any work begins:

New or replacement computers, network equipment, and servers

Projects such as network rebuilds, server installations, and office moves

Additional onsite visits beyond your scheduled visit ($150 flat trip fee)

Pricing related FAQs

Do you come to our office?

Most problems are fixed remotely, which is faster for you. Your plan includes a scheduled onsite visit each week, up to 2 hours, for everyday hands-on help. Additional visits are available for a flat $150 trip fee.

Server and network issues are never limited. If something goes wrong with your office server, network equipment, or anything affecting multiple users, we’re there as often as it takes, at no extra charge.

The weekly visit cap applies to everyday requests, like plugging in a replacement mouse, that we can usually handle in a couple of minutes by phone. Keeping those requests remote is what allows us to offer low, predictable flat-rate pricing instead of billing hourly like most IT
companies.

Think of us as your office help desk. We work remotely and come to your office when you need us.

What if a computer stops working during the day?

We keep spare computers ready at your office, so nobody sits idle waiting for a repair. When a computer fails, we call the employee and walk them through connecting the spare right at their desk, using simple picture instructions. Because every computer in your office is the same model, the monitor, keyboard, and other cables plug in exactly the same way.

We then restore their files from the latest backup and get them back to work, usually within minutes. If the employee would rather not handle the swap themselves, we’ll work with someone else in the office to get it connected, or take care of it during your weekly visit.

What makes your pricing different from other IT companies?

It’s simple and predictable. One flat monthly rate covers all of our support work, with no hourly billing, no add-on fees for basic tools, and no surprise invoices at the end of the month. We also review your software licenses and remove anything unused or duplicated, which often lowers your overall IT costs.